Item must be returned in re-stockable condition with tags attatched.

By law, intimate garments containing a crotch cannot be returned. All other items have a 14 days return policy. A 25% restocking and $5.00 processing fee will be applied. If your order qualified for free shipping and you return an item in that order, a $15 charge will also be applied.

Exceptions:

Costumes purchased in September and October are not returnable. If costumes are defective we can only exchange for the same item and size.
 

SHIPPING INFORMATION

We ship via (USPS) or UPS at our discretion to US and Canada addresses only. The order is processed within 24 hours. The packages usually arrive within 3-10 business days. Expedited shipping is available for an extra charge. Upon checkout you will be given the option of express mail 2-3 days, or overnight mail. Orders place before 11:00am EST will be shipped the same day during business days. All others will be shipped the following day.  

We make every effort to stock all sizes and colors we carry. If the item is out of stock you will be contacted by customer service within 24 hours.

If we are out of 1 item but send another you will receive an email confirming the delivery of the whole order, but will be contacted by us within 24 hours of what item could not ship.  

Orders of in stock items placed before 11:00 AM Eastern time (Excluding holidays and weekends) will usually ship out the same day. Orders placed after 11:00 AM usually ship out the next day.  

Email Shipment confirmation.

On the day the order is shipped we will send you an email with your tracking number and the amount charged to your credit card. This tracking number is used to confirm delivery, not to actually track during transit.

DEFECTIVE MERCHANDISE

Tatiana guarantees all items will be free of defects.

If you received a defective item, mail it back to us and describe the defect the best you can.

A replacement will be sent upon the return of defective item.  

If the item cannot be replaced, you will receive a full refund.

Refunds are normally made within 1 business week.

Please allow 2-3 weeks for us to receive and process your return.

We have a very low rate of defects.

SIZE EXCHANGES:

Go to our website and place a new order for the size wanted.